Return & Refund Policy

At MASAAF Collection, customer satisfaction is our priority. Please review our return and refund policy below.

Returns & Exchanges

We only accept returns or exchanges if the item received is damaged, defective, or incorrect.

To request a return or exchange, please contact us within 7 days of receiving your order and provide clear photos of the issue.

Eligibility

• The item must be unused and in its original condition.

• The item must be returned with all original packaging and accessories (if applicable).

• Requests made after 7 days of delivery may not be accepted.

Refunds

Once the returned item has been inspected and approved, the refund will be processed. Refunds may take several business days depending on the payment method used.

Non-Returnable Items

• Products that have been used, washed, or altered.

• Items damaged due to customer misuse.

• Sale or discounted items (unless received damaged or incorrect).

Order Cancellation

Orders may be cancelled before shipment. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any return, exchange, or refund requests, please contact our customer support team through our website or official contact channels..